How to cancel Wellhello and what the terms say about refunds
Based on the terms we read on 2026-10-14
This page only repeats what Wellhello says on its own pages. It is not legal advice, and a bank or card provider can help if a service does not answer you.
Cancel and refund
Cancel by sending a written request to [email protected] or through the contact form named in the terms. It must arrive during the Cancellation Period, which starts on the day you upgrade and ends 24 hours before the membership expires, and it takes effect only at the end of the membership cycle. Cancelling does not stop marketing emails. Fees are non-refundable and all purchases final; refunds may be granted only in exceptional cases, and prepaid fees may be forfeited if an account is terminated or suspended. The terms do not describe steps for deleting an account; they say the company may keep some information after deactivation or termination.
Source: https://wellhello.com/terms, read on 2026-10-16.
Payment
Premium users authorize the company or its payment agents to charge the card (or another approved method) for recurring subscription fees and for purchases. Memberships renew automatically month to month until terminated, and trials become regular monthly memberships unless cancelled before the trial ends. Cards may be pre-authorized, and prepaid cards may be charged in several smaller amounts in one cycle. The terms say charges appear on the statement according to the terms or show the payment agent and do not name the text. If a payment fails or ends in a chargeback, the account may go to a collections agency with an extra $50 service charge and chargeback fees; the terms ask you to open a support ticket first.
Source: https://wellhello.com/terms, read on 2026-10-16.
Who runs it
The terms name Karneolis Ltd, a Cyprus entity at Kennedy Ave 12-14, 1st floor, office 107, 1087 Nicosia, Cyprus, as owner and developer of wellhello.com. No company registration number is given. The terms are governed by the laws of the Republic of Cyprus, with disputes in the courts of Nicosia, a one-year limit for claims and a waiver of jury trial and class actions. Effective 4 October 2023.
Source: https://wellhello.com/terms, read on 2026-10-16.
Support
[email protected] or the contact form linked in the terms.
Source: https://wellhello.com/terms, read on 2026-10-16.
Questions
How do I cancel Wellhello?
Send a written request to [email protected] or through the contact form named in the terms, at least 24 hours before your membership expires. Cancellation takes effect only at the end of the membership cycle.
Can I delete my Wellhello account?
The terms we read do not describe steps for deleting an account. They mention deactivation and say the company may keep some information afterwards for analytics, fraud prevention and collecting fees owed.
Can I get a refund from Wellhello?
The terms say membership fees are non-refundable and purchases final, with refunds granted only in exceptional cases. Prepaid fees may be forfeited if an account is terminated or suspended.
Does Wellhello renew automatically?
Yes. The terms say memberships renew automatically from month to month, and trials become regular monthly memberships unless you cancel before the trial ends.
Does cancelling stop the marketing emails?
No. The terms say cancelling does not unsubscribe you from marketing and promotional email. To stop those, contact [email protected].