Wellhello charges, renewals and refunds: what the terms say
Terms read on 2026-10-16
Short answer
The terms say Wellhello charges recurring monthly fees by card, renews memberships automatically, turns trials into paid memberships unless you cancel first, treats purchases as final, and may add a fee of up to $4.99 for failed payments. They do not name the text that appears on your card statement.
If you found a Wellhello charge on your card, or you are about to pay, this is what the terms say about billing. It is not legal advice, and your bank or card provider can explain your own rights.
How billing works
Most services need a Premium Membership. The terms say you authorize the company or its payment agents to charge your card, or another approved method, for recurring subscription fees and for purchases made on the site. Fees are described on the sign-up page. The terms say fees and billing methods can change 30 days after an online posting, and continued use counts as acceptance.
Automatic renewal and trials
Memberships renew automatically from month to month until terminated. If you start with a trial, the terms say it becomes a regular monthly membership at the end of the trial unless you cancel before it ends. They also say some cards and payment methods may not be eligible for a trial.
Pending charges and prepaid cards
The terms say a card may be pre-authorized, and that the monthly amount may be reserved against your limit without being charged. They say prepaid cards that cannot be pre-authorized may be charged in several smaller amounts within the same monthly cycle. The terms also describe a capture step for initial purchases, where the amount shows on your statement as a pending transaction.
What shows on your statement
The terms say charges appear on your card statement according to the terms or indicate the payment processing agent. They do not name the text. Check your first statement after paying and keep a screenshot.
Refunds
The terms say membership fees are non-refundable and all purchases are final, with refunds granted only in exceptional cases. For EU residents, they state that any right to withdraw from a distance purchase is lost once payment is completed. They say prepaid fees may be forfeited if an account is terminated or suspended, and that a refund is issued immediately if an account is banned for suspected minor-related activity. A person who wants a refund is asked to open a support ticket first.
Failed payments and disputes
A convenience fee of up to $4.99 may be charged if a payment cannot be processed. The terms say that if a card payment fails, is declined, reversed or ends in a chargeback, the account may go to an outside collections agency with an extra $50 service charge, and the user pays chargeback fees. They ask you to contact customer service before taking any other action. Read this before you dispute a payment, and ask your card provider how it handles disputes. We are not lawyers and we cannot say how these terms work in practice.
Coins and tokens
The terms say virtual currency has no cash value, cannot be redeemed for cash, can be repriced at any time and expires after 3 months.
If you want to stop paying
Send a written cancellation request before the deadline. Our step-by-step guide is here: How to cancel Wellhello and what the terms say about refunds.
Questions and answers
What does a Wellhello charge look like on my card statement?
The terms say charges appear on your statement according to these terms or indicate the payment processing agent. They do not name the text that will appear, so check your first statement after paying and keep a screenshot.
Does Wellhello renew automatically?
Yes. The terms say memberships renew automatically from month to month until terminated, and that a trial becomes a regular monthly membership at the end of the trial unless you cancel before it ends.
Can I get a refund from Wellhello?
The terms say membership fees are non-refundable and all purchases are final, with refund requests granted only in exceptional cases. They add that prepaid fees may be forfeited if an account is terminated or suspended. A refund is issued immediately if an account is banned for suspected minor-related activity.
What happens if I dispute a Wellhello payment with my bank?
The terms say that if a card payment fails, is declined, reversed or ends in a chargeback, the account may be sent to an outside collections agency, with an additional $50 service charge on top of collection charges, and the user is responsible for chargeback fees. They also ask you to open a support ticket first. We are not lawyers, and your card issuer's rules and your local consumer rules may also apply.
Does Wellhello charge extra fees?
The terms say a convenience fee of up to $4.99 may be charged if a payment cannot be processed. Fees and billing methods can change 30 days after an online posting.
Do Wellhello coins or tokens expire?
The terms say virtual currency has no cash value, cannot be redeemed for cash, can be repriced at any time and expires after 3 months.
How much does Wellhello cost?
The terms contain no price list. They say periodic fees are described on the applicable sign-up page and can change 30 days after an online posting.
How do I cancel Wellhello?
Send a written request to [email protected] or through the contact form named in the terms. It has to arrive during the cancellation period, which starts on the day you upgrade and ends 24 hours before your membership expires. Cancellation takes effect only at the end of the membership cycle.
How we researched this page
- What we read: the Wellhello terms and conditions of use, effective 4 October 2023, on 2026-10-16.
- What we did not do: we did not sign up, pay or use the site. We cannot describe how it behaves in use or what the screens look like.
- How we treat gaps: "not stated" means the text we read does not say it, not that the service does or does not do it.
- Updates: terms can change without notice, so check the official page before you act.
- Money: some links on this site are affiliate links and we may earn a commission if you sign up. It does not change what we write.