Lizalive Coins and prices: what the terms say about cost and refunds
Terms read on 2026-10-14
Short answer
Coins are virtual units for buying virtual gifts. They cannot be turned back into cash, the price appears only when you buy, and sales are final except for technical issues, fraud or where the law says otherwise. Charges are in US dollars unless another currency is offered.
Everything you pay for on Lizalive goes through Coins, and the terms show what Coins cost only when you buy them. So we start with a spending limit, not a price list.
Coins and prices
Paid features run on virtual Coins used to buy virtual gifts; the price of Coins is shown only at the point of purchase. Coins cannot be exchanged for cash and work only on Lizalive. No price list or free-tier description appears in the terms.
Source: https://lizalive-terms.web.app/terms/?platform=web&lang=en, read on 2026-10-14.
Payment methods
Terms say major credit cards, certain debit cards and other methods may be offered, charged in US dollars unless another currency is offered. Payment partners may ask for ID, legal name, address and date of birth. No recurring billing, auto-renewal or billing descriptor wording appears in the terms read.
Source: https://lizalive-terms.web.app/terms/?platform=web&lang=en, read on 2026-10-14.
Refunds
The terms say sales of Coins and Gifts are final. Refunds are possible only for a technical issue with the purchase, a fraudulent purchase or where the law requires. Requests go to [email protected].
Source: https://lizalive-terms.web.app/terms/?platform=web&lang=en, read on 2026-10-14.
Set a limit before you pay
You cannot compare packages before you register, so the limit has to come from you. Work it out here.
Stop when the number is reached, even if the chat is going well.
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Our advice
- Start with the smallest purchase offered and keep the receipt.
- Check your card statement the next day.
- Remember Coins cannot be exchanged for cash and work only on Lizalive.
- If a purchase did not work, write to [email protected] early. The terms allow refunds for technical issues with the purchase.
- If a charge is fraudulent, tell your bank or card provider.
Also see our subscription cost calculator and the deletion and refund guide.
Worked examples of a spending limit
These examples only divide a limit. They are not Coin prices, which the terms do not list.
| Monthly limit | Per week | Per session (4 a month) | Per session (8 a month) |
|---|---|---|---|
| 25 | 6.25 | 6.25 | 3.12 |
| 50 | 12.50 | 12.50 | 6.25 |
| 100 | 25.00 | 25.00 | 12.50 |
Questions to ask before your first purchase
- What is free inside the app, and what needs Coins?
- What is the smallest purchase offered, and what does it cost in my currency?
- Is the charge in US dollars, and will my bank add a conversion fee?
- Where is the receipt, and where do I see the purchase in my card statement?
- How do I reach support if the purchase does not work?
Coins are not a subscription
A subscription renews on a schedule. The terms we read contain no recurring billing or auto-renewal wording. Coins are virtual units bought for use on Lizalive. That is why a limit set in advance matters more than a cancel date: the risk is buying more, not forgetting to cancel.
If something goes wrong
- Technical problem with a purchase: write to [email protected] with the receipt. The terms allow refunds for technical issues with the purchase.
- Fraudulent purchase: tell your bank or card provider and write to [email protected]. The terms allow refunds for fraudulent purchases.
- Change of mind: the terms call sales final, so do not count on a refund.
Our take. With prepaid Coins and final sales, the mistake worth avoiding is the first big purchase. Buy small, look at your statement, then decide whether to buy again.
Questions and answers
What are Lizalive Coins and Gifts?
According to the terms, Coins are virtual units used to buy virtual gifts. They have no cash value, cannot be exchanged for cash and work only on Lizalive.
How much do Lizalive Coins cost?
The terms say the price of Coins is shown only at the point of purchase. No price list appears in the terms.
Can Coins be exchanged for cash?
No. The terms say Coins cannot be exchanged for cash and work only on Lizalive.
Can I get a refund on Coins?
The terms say sales of Coins and Gifts are final. Refunds are possible only for a technical issue with the purchase, a fraudulent purchase or where the law requires. Requests go to [email protected].
Does Lizalive renew automatically?
No recurring billing or auto-renewal wording appears in the terms we read.
Is Lizalive a subscription I have to cancel?
No recurring billing or auto-renewal wording appears in the terms we read. Check the purchase screen and your card statement, and see the deletion steps if you want to leave.
How do I pay on Lizalive?
The terms say major credit cards, certain debit cards and other methods may be offered, charged in US dollars unless another currency is offered. Payment partners may ask for ID, legal name, address and date of birth.
What currency does Lizalive charge in?
The terms say charges are in US dollars unless another currency is offered. If your card is in another currency, your bank may add a conversion fee.
Will Lizalive ask for my ID?
The terms say payment partners may ask for ID, legal name, address and date of birth when you pay.
Is Lizalive free?
The terms describe paid features that run on virtual Coins used to buy virtual gifts. They contain no price list and do not describe a free tier, so check inside the app what is free before you pay.
Sources: terms and privacy policy, read on 2026-10-14.
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